Seller has a 14-day return policy from the date that the shipment arrives; however, buyer is required to initiate the return process through buyer's online account within the first 72 hours of receipt to continue to be eligible for return. Buyer will have up to 14 days to release the package to a carrier from date that shipment arrived in buyer's possession. Buyer can initiate a return by accessing their account on the website under orders. Buyer will request a return, seller will approve the return and issue a return label, which Buyer will print from their account.
To be eligible for a return, buyer's item must be in the same condition that it was received, unworn or unused, with tags(if applicable), and in its original packaging. Buyer should also be ready to supply the receipt or proof of purchase if asked. The item(s) need to be re-packaged with the same type of materials, in the same manner as received. If packaging was damaged in transit, Buyer will be responsible for replacing the packaging consistent with how it was received originally.
If item(s) were damaged during shipment, then returns will not be accepted. Seller will assist Buyer in starting a claim through provided insurance. Please contact us immediately at support@thevintagebooth.com
Buyer will pay for return shipping/insurance required, and it will be deducted from the original purchase price.
Once the item(s) are received back to Seller, inspected and condition confirmed, a refund will be issued back to the original payment source, minus return shipping/insurance costs. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thevintagebooth.com.
It may also be helpful to email us prior to ordering for additional details or photos on a specific item. We want you to be satisfied with your purchase.
You can always contact us for any return question at support@thevintagebooth.com.
DAMAGE | Although your shipment will be packaged extremely well, and with the utmost care, on rare occasions, damage may occur through the shipping carrier. Please inspect your order upon receipt and notify us immediately if your item has been damaged. Most shipments will include $100 of insurance provided by the carrier, and we will automatically purchase additional insurance, if needed, on a particular item of value at our discretion. If you need assistance in filing an insurance claim, please contact us at: support@thevintagebooth.com and we will help walk you through the process. This must be done within 48 hours of receiving your order since there are specific limitations on filing a claim with the carrier.
- LOST SHIPMENTS | On the very rare occasion that a package is lost and never delivered, please contact us after you have allowed 14 days to pass from the initial purchase date, and we will assist you in contacting the carrier to locate your shipment.
- INCORRECT ADDRESS | Please carefully double check your shipping address for accuracy. If your order is returned to us due to an incorrect shipping address, we will charge a re-delivery fee of $12.00 for repackaging and shipping. If you decide not to have your order re-sent, we will refund your purchase minus the cost of the original shipment.
- WHERE WE SHIP | We only ship domestically within the United States at this time.
- SHIPPING RATES | Rates will be calculated at checkout based on weight and geographic location.
- HOW WE SHIP | Orders are shipped Monday through Friday via USPS primarily. We will provide a tracking number for each shipment for your convenience. Most orders will ship within 1-3 business days of being received. If an order is placed prior to the day of a holiday, it will ship the next business day following the holiday. Custom engraving orders may take slightly longer. If you have a specific need for an expedited shipment, please let us know, and we will do our best to accommodate your needs.
- CANCELLING AN ORDER | If you wish to cancel an order that you have placed, please contact us at: support@thevintagebooth.com within 24 hours of placing your order. If you wait longer than 24 hours, we will not be able to accept a cancellation, as your order will already be in the process of being packaged and shipped.
- Packaging - We may opt to upcycle used boxes and packaging materials in order to cut back on what is sent to landfills. You may see boxes with other business names, markings, etc. from time to time. We will only use boxes and packing materials in good condition so that your orders will arrive in great condition!